Level 3 Communications Introduces Online Customer Service Center Provides External Customers with Access to Internal Level 3 System
BROOMFIELD, COLORADO, October 6, 1999 – Level 3 Communications, Inc. (Nasdaq: LVLT), has introduced an Online Customer Service Center (Online CSC), a new service designed to provide direct Internet access through a Web browser for customers and outside sales agents to the company's internal operations and information systems.
With Online CSC, Level 3 customers and outside sales agents can use the system to inquire, monitor and review their service with Level 3 and seek help if needed, in a secure Web-based environment. "We intend to set a new standard for our customers and for customer service," said Scott Roberts, Vice President of Marketing Communications at Level 3. "Level 3 believes that providing customers with online access to information is as important as providing them with improved communications services. The new online center lets customers monitor and manage Level 3 services such as IP Colocation and Dedicated Internet Access quickly and easily."
Customers will be able to ensure and to verify the quality of services they receive by reaching into Level 3's own internal tracking system to oversee their own account. Level 3 Customer Support The Online CSC provides users with a detailed help directory, including a glossary of terms and specific page-by-page assistance. If the help directory fails to answer a user's question, a dedicated support team can be contacted via a toll-free number. "We believe that providing dynamic information in a static form (like paper or e-mail) would fail to meet the needs of our customers and outside sales agents," said Roberts. "The Online Customer Service Center gives them access to critical information as it develops, and gives it to them at their convenience."
Additional Services Available Level 3 Communications continues to add to its roster of service offerings. In addition to the recently announced IP CrossRoads service, Level 3 now offers Private Line services, Colocation, Dark Fiber, Dedicated Internet Access, and Managed Modem services.
For the latest information regarding Level 3 products and services, please contact your local Level 3 Sales Office or visit the company's Web site at www.Level3.com.
Online CSC Overview:
Features: Web-accessible (no additional software required) Easy to use Web interface with minimal learning curve Interactive repair management Comprehensive network performance statistics No additional charges (access is inclusive with all products/services)
Dedicated Support Team Key Benefits:
Network performance statistics are accessible for services such as IP Colocation and Dedicated Internet Access. Repair management is simplified for all products; a customer can create a repair ticket, view open tickets, or review the 90-day history of any closed tickets.
Online CSC Availability
Level 3's Online CSC initially supports services available to U.S. customers. The company also plans to make an Online Customer Service Center available in Europe in the future as it continues to develop and roll out services there.
About Level 3 Communications
Level 3 Communications, Inc. (NASDAQ: LVLT), an international communications company, operates one of the largest Internet backbones in the world, connecting 180 markets in 18 countries. The company serves a broad range of wholesale, enterprise and content customers with a comprehensive suite of services including: Internet Protocol (IP) services, broadband transport and infrastructure services, colocation services, voice and voice over IP services, content delivery and media distribution services. These services provide the building blocks to enable Level 3’s customers to meet their growing demands for advanced communications solutions. The company’s Web address is www.Level3.com.
"Level 3 Communications,” "Level 3," the red 3D brackets and the Level 3 Communications logo are registered service marks of Level 3 Communications, LLC in the United States and/or other countries. Level 3 services are provided by wholly owned subsidiaries of Level 3 Communications, Inc. Any other service, product or company names recited herein may be trademarks or service marks of their respective owners.
Forward-Looking Statement
Some of the statements that we make in this press release are forward looking in nature. These statements are based on management’s current expectations or beliefs. These forward looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside our control, which could cause actual events to differ materially from those expressed or implied by the statements. The most important factors that could prevent us from achieving our stated goals include, but are not limited to our ability to: successfully integrate acquisitions; increase the volume of traffic on our network; defend our intellectual property and proprietary rights; develop new products and services that meet customer demands and generate acceptable margins; successfully complete commercial testing of new technology and information systems to support new products and services; attract and retain qualified management and other personnel; and meet all of the terms and conditions of our debt obligations. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
